Trustpair is reinventing B2B payment security. We are building the leading anti-fraud solution for large corporations to help them avoid $20 billion in fraud every year. With Trustpair, finance teams work with accurate data to avoid the risk of fraud and proceed to payments with peace of mind.

Trustpair at a glance: 

• 200+ companies preventing B2B payment fraud with Trustpair (Airliquide, Generali, Kering)
• A financial technology acclaimed by major banking actors (Société Générale, Natixis, CACIB)
• Enterprise-ready platform connected to market-leading financial softwares (SAP, Kyriba and more)
• €25M raised in Series B to become #1 SaaS platform for third-party risk management
• A team of 100+ people, based in Europe and NYC

Due to Trustpair's continued growth, we are looking for an Implementation Project Manager to join our scaling Customer Team. 

This is a brand new role, created to strengthen our existing Customer Team in project implementation and technical aptitude. As our clients become more mature, we are working on more technical projects with higher levels of complexity. 

Our Implementation Project Manager will work with a variety of clients and users, as well as our internal teams (e.g. Pre-Sales, CSM, Product) on various projects. Integrated into our Customer Department, you'll report to Guillaume, our Head of Customer Success.

Your role:

• You'll take the lead on our clients' technical implementation projects (Kick-off, project management milestones, follow-up meetings, test and go-live) 
  
• Become the technical point of contact for our clients when dealing with technical project implementation
• Ensure customer satisfaction at every step of their project deployment
• Partner and coordinate with our Customer Success Managers to support our entire client portfolio, ensuring projects are delivered in a timely manner
• Partner with our Product Managers to improve the existing integration we offer; implement an efficient feedback loop and pro-actively detect customer needs for new integrations
• Collaborate with various other teams, including Customer Care and Engineering to assist with technical escalations
• Ensure internal and external processes are well documented and updated

What's in it for you?

• An impactful role, working on finance transformation projects in large scale, international companies
• As the first Implementation Project Manager, you'll have the unique opportunity to contribute towards Trustpair's process creation
• Work autonomously on a diverse client portfolio, where every project is different
• Engage with multiple teams within Trustpair and multiple departments, personas and users across our clients
• Work in a flexible, remote-friendly environment and culture that will boost your career skills (autonomy, leadership and ownership)

Why join Trustpair? A list of our perks here!

Must-Haves

• From 2-5 years of experience in a complex project implementation role 
• Prior knowledge of Procure-to-Pay, Treasury Management Systems, ERP's (SAP preferred) and Third Party Risk Management solutions
• Strong technical skills and knowledge of modern software platforms, especially APIs and SaaS
• Ability to coordinate all onboarding and implementations efficiently
• Fluency in English & French
• Excellent communication skills to work cross-functionally and with clients
• A strong focus on customer needs and satisfaction 
• Ability to manage multiple projects and deadlines at once 

Recruitment Process

• Call with Aicha, our Talent Partner (30min)
• Call with Guillaume, Head of Customer Success (1h)
• Case Study (should take around 2 hours of work on a 1 week timeframe) and Test restitution with our team
• Coffee fit with two members of our team & one of our Co-founders

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.